A human reads every message.
Questions, problems, account help or privacy requests: email support@thelevelnetwork.com.
Your account
Write from the email address on your Level account, or include it. That’s how your account is found.
Never send
Level doesn’t use passwords, and nobody from Level will ask for a sign-in code. Never send a password, a code, a card number or bank details.
Membership and billing
Joined on iPhone? Manage or cancel your membership in your Apple subscription settings, and Apple handles refunds. Joined on the web? Open Settings, then Membership, then Manage billing, to manage or cancel it through Stripe’s secure billing portal. For a web refund, email support.
Report a person or a post
Use Report on the post or profile in Level. If something feels unsafe, email support with the handle and what happened.
Privacy requests
For a copy of your data, or anything else the Privacy policy covers, email support.
Delete your account
Settings, then Delete account. It can’t be undone.